AlertDesk 0.2.11

Troubleshooting

"This page can only be opened from AlertDesk's own menu"
Each start of AlertDesk has its own key. Open the page from the dot in the menu bar (on a Mac) or the tray (on Windows) (Open AlertDesk), not from a saved link or another browser.
"Reconnect mailbox" or "Mailbox not reached"
Check the internet connection; AlertDesk tries again by itself. If Google's app password was removed or changed, make a new one and connect again in Settings → Mailbox & services (the mailbox guide).
"An entry an earlier copy of AlertDesk left in your Keychain (on a Mac) or Credential Manager (on Windows)"
Copies of AlertDesk before 0.2.9 weren't signed with a Developer ID, so each was a different program to the computer and couldn't change an entry an earlier one made. AlertDesk makes its own new entry; to tidy up, open Keychain Access, search for “AlertDesk” and delete its entries (on a Mac); open Credential Manager → Windows Credentials, find AlertDesk and remove its entries (on Windows). Since 0.2.9 every version is signed the same way, so it won't happen again.
"Your Keychain (on a Mac) or Credential Manager (on Windows) is locked"
Unlock it (log in again, or in Keychain Access: File → Unlock), then try again.
"no price"
Prices are saved each evening after the market closes, while AlertDesk is open; a stock or option shows its last price "as of" its day. With the price source set to None nothing is fetched: Settings → Prices.
A broker file AlertDesk doesn't recognise
It helps you match the file's columns and keeps the layout for that broker; or use AlertDesk's own template.
Something red on Health
Each card says what's wrong and what to do. Health also has Copy diagnostics: a plain file you read first, never letters, trades or account details.
Beginning clean
Replacing or deleting the app keeps your data -- in ~/Library/Application Support/AlertDesk on a Mac, in %LOCALAPPDATA%\AlertDesk on Windows, where the uninstaller asks whether to delete it too. To begin clean, use Settings → Start over before you uninstall.